Frequenty Asked Questions

Service Overview

Moeride functions as a matching service connecting riders who need transportation with drivers willing to provide that service.

Comparison with Traditional Ride-Sharing Services

Unlike Uber or Lyft, Moeride offers an alternative model where:

1. Drivers set their own rates.
2. They receive the full fare directly from the riders.

Driver Benefits

1. Drivers pay a minimal service fee of $0.50 per ride request to Moeride.
2. This fee is significantly lower than what drivers typically pay Uber or Lyft, which can withhold around 40% of each fare.

Cost Structure for Riders and Drivers

1. Riders: Pay the driver directly without any intermediary commission fees from Moeride.
2. Drivers: Only contribute a $0.50 fee per ride request to Moeride, enabling them to retain more earnings compared to traditional platforms.

Moeride’s Revenue Model

1. Moeride does not take any commission from the rides themselves.
2. The platform earns revenue solely through the small service fee charged for each ride request.

This structure makes Moeride an appealing option for both riders seeking flexible pricing and drivers aiming to maximize their earnings by avoiding high commission fees.

We’re excited to share that Moeride is currently in the heavy testing and development phase, which means we aren’t yet available in any city. However, once we’ve completed this important step, we’ll start launching in select cities where most of our new riders and drivers have registered.

Here are some key points to keep in mind:

• Current status: We’re currently focused on testing and developing Moeride to ensure a high-quality experience for our users.
• City launch plans: Once we’ve completed our development phase, we’ll start launching in select cities where we’ve received the most interest from riders and drivers.
• Your help needed: To help us decide which city to launch first, please register as a rider or driver on our platform. Your input will play a crucial role in shaping our city launch strategy!

Remember, stay tuned for updates on Moeride’s availability in your area!

We’re excited to expand across the country! While we can’t reveal an exact timeline for every city just yet, here’s what you need to know:

• Sign up now: Create a rider or driver account where you live and get ready to help us grow!
• Get your personal referral link: Once you’ve signed up, head to the “Referral Bonus” menu to grab your unique link. This is how you’ll refer new riders or drivers in your area.
• The more, the merrier!: The more rider and driver accounts we get in your area, the sooner we’ll be launching Moeride in your city!
• Stay tuned for updates: Keep an eye on our website and social media channels for announcements about upcoming launches. We can’t wait to bring Moeride to your neighborhood!

By signing up now and spreading the word, you’re helping us get one step closer to bringing Moeride to your city!

Ways You Can Help Accelerate Moeride’s Launch:

1. Promote Among New Riders and Drivers:
   Share information about Moeride to attract new riders and drivers to the platform.
2. Use Your Affiliate Link:
   – Access your rider or driver account on Moeride.
   – Navigate to the “Referral Bonus” section.
   – Obtain your unique affiliate link from this page.
3. Spread the Word Online:
   Add your affiliate link to various platforms where you have a presence, such as:
   – Email signatures
   – Facebook posts or profiles
   – Twitter updates
   – Instagram bio or stories
   – Any other social media accounts
4. Benefits of Your Efforts:
   Increasing the number of riders and drivers in your area helps expedite Moeride’s launch.
   A larger local user base enhances our service reliability and visibility.
5. Express Gratitude:
   Thank you for your valuable assistance! Every referral makes a significant difference.

By following these steps, you contribute to building a robust community that supports Moeride’s growth in your city.

When you sign up with Moeride as a driver, you’ll receive up to $200 credit that can be used to pay for service fees. Additionally, every ride request from a rider will only cost you $0.50 (50-cents). Here are the details:

• Initial Credit: You’ll receive an initial credit of up to $200 that can be used to cover service fees.
• Per Ride Fee: Each ride request from a rider will cost you just $0.50 (50-cents).
• Credit Expiration: There’s no expiration date for the credit you receive when you sign up with Moeride, so you can use it at your own pace.
• No Commission Fees: Moeride takes ZERO commission from rides you provide using our platform, giving you more control over your earnings.

To illustrate how this works, if you complete 400 ride requests, the $200 credit will be sufficient to cover the service fees.

Overview

1. Popularity: Ride-sharing services like Moeride have gained popularity due to their convenience.
2. App Features:
   • Users can easily request rides through the app on their phones.
   • A real-time map tracks the progress of your ride.
   • Digital transactions within the app make payments convenient.

Choosing Your Moeride Driver

• Driver Selection: Yes, you have the option to choose your driver when using Moeride.

Steps to Choose a Specific Driver

1. Request Ride:
   • Open the Moeride app and request a ride.
2. View Driver Options:
   • You will be presented with a list of available drivers.
   • The list ranges from nearby drivers to those further away.
3. Sort and Filter Drivers:
   • Sort drivers by their approximate total fares if desired.
4. Vehicle Preferences:
   • Choose the type of vehicle: regular car, taxi cab, or black car.
5. Driver Preferences:
   • Select a driver you’ve previously enjoyed riding with.
   • Choose based on ratings (e.g., five-star rated drivers).
6. Gender Preference for Drivers:
   • If you are female, check your profile settings to always request a female driver.

Special Considerations

• Safety: Many women appreciate the option to select a female driver, especially when traveling alone or at night.

Moeride aims to enhance user satisfaction by providing various options tailored to individual preferences.

The Max Pickup Filter is a feature released by Moeride that allows drivers to set a maximum distance they are willing to drive to pick up a rider.

How Does it Work?

• When a driver sets their max pickup distance using the Max Pickup Filter, Moeride will not allow them to accept pickups outside of this distance.
• If a rider requests a ride and the driver’s current location is more than 3 miles away from the pickup point, the system will automatically set a Long Distance Pickup Charge (LDPC) for the estimated fare.

What is the Long Distance Pickup Charge?

• The LDPC is an additional fee added to the estimated fare that the rider will see when they request a ride.
• This charge helps drivers cover their increased costs and time associated with traveling longer distances.

How Do I Use the Max Pickup Filter?

To set your max pickup distance using the Max Pickup Filter:

• Open the Moeride app
• Go to the “Settings” or “Profile” tab
• Scroll down to the “Max Pickup Distance” section
• Enter the maximum distance you are willing to drive (in miles)
• Save your changes

Tips and Considerations

• Setting a lower max pickup distance can help you avoid long-distance pickups and reduce the likelihood of incurring an LDPC.
• However, setting a higher max pickup distance may allow you to pick up more riders and increase your earning potential.
• Keep in mind that Moeride’s algorithm will automatically adjust the estimated fare based on the distance and time it takes to complete the ride, including any additional charges.

By using the Max Pickup Filter, drivers can better manage their time and resources while also providing a better experience for riders.

Lost Item Feature

Moeride’s new “Lost Item” feature makes it easy to let your driver know if you’ve left something behind after a ride. Here’s how to use it:

• Open the Moeride app and navigate to the Main Menu
• Tap on Ride History from the main menu options
• Select the specific ride where you left an item behind

Now, follow these steps to notify your driver:

1. Tap “Lost an Item”: This will open a form for you to fill out with details about the lost item.
2. Fill in the requested information:
   Describe the item you’ve lost (e.g., wallet, phone, keys, etc.).
   Provide any additional details that might help your driver locate the item (e.g., location within the car, color, etc.).
3. Notify your driver: Once you’ve filled out the form, tap “Submit” to send a notification to your driver.

That’s it! Your driver will receive the notification and can try to contact you to arrange for the return of your lost item.

Do you know other drivers who are interested in driving with Moeride? As a valued driver partner, we want to reward your efforts for referring new drivers to our platform! Our referral program is designed to incentivize you to bring more drivers on board and benefit from it.

Here’s how it works:

1. Login to Your Driver Account: Simply go to the Moeride website, log in to your “Driver Account,” and click on the “Referral Bonus Tab.”
2. Get Your Unique Referral Link: You’ll see a unique website link that you can share with others through various channels like text message, email, Facebook, or any other platform.
3. Share Your Referral Code: Alternatively, open the Moeride Driver app, navigate to the “Referral Bonus” menu, and click on the “Refer” button. You’ll receive your unique referral code to share with friends.

When you refer a new driver who signs up and becomes an active driver on our platform, you’ll earn credits! The more referrals you make, the more credits you’ll accumulate. This is a great opportunity to earn rewards for bringing in new drivers who are interested in driving with Moeride.

So, go ahead and share your unique referral link or code with fellow drivers, friends, or family members who might be interested in joining our platform. We appreciate your efforts in helping us grow our community of drivers!

Referral Program Details

General Information:

You earn rewards by referring new riders who sign up and verify their email addresses.
Earnings Breakdown:

1. Initial Referral Bonus:
   – For each rider you refer that signs up and verifies their email address, you receive $10.
   – Required Rider Information for Signup:
   – First Name
   – Last Name
   – City
   – State
   – Zip Code
   – Email Address
   – Phone Number
   – Type of Phone (Android or iPhone)
2. Additional Verification Bonus:
   – If the referred rider also verifies their payment information, you earn an additional $30.
   – Required Rider Information for Payment Verification:
   – Credit Card Number
   – Security Code (3 or 4 digits on the back of the card)
   – Expiration Date
   – Billing Information and Address:
   – Name
   – Address
   – Phone Number
3. Ride Completion Bonus:
   – For each ride completed by a referred rider who has verified both their email address and payment info, you earn $5 per ride.
   – This bonus applies to up to 14 rides, totaling a maximum of $70 from completed rides.

By following these steps, you can maximize your earnings through the referral program.

Referral Program for Drivers

As an existing driver referral partner, we want to thank you for spreading the word about our platform. For every driver you refer who signs up and verifies their email address, you will receive:

1. $20 per referred driver
   To refer a driver, please have them visit our **Driver Sign-up Page**, where they will need to provide the following information:
   • First name
   • Last name
   • City
   • State
   • Zip code
   • Email address
   • Phone number

   Additionally, we require the following information from each referred driver:

   • Whether they are currently driving for Uber, Lyft, Taxi, or Black Car (check all applicable)
   • Their smartphone type: Android or iPhone

   For every driver you refer and completes the onboarding process, including providing:

   • Driver license
   • Selfie
   • Photos of car interior (front, front left, front right, back, back left, back right, and license plate)
   • Car registration information
   • Insurance details
2. You will receive an additional:
   • $60 per referred driver who completes the onboarding process
   • And, for every driver you refer who starts driving for fares and completes rides, you will earn $5 per completed fare or ride, up to a maximum of $120 or 24 rides

Ways to Use Your Earned Credit as a Rider or Passenger:

1. Discount Rides:
   Utilize your earned credits as coupons to receive discounts on rides you take yourself.
2. Future Redemption Options:
   Stay tuned for additional methods to redeem your credits, which will be announced in the near future. These options are designed to enhance your experience by rewarding you for referring new riders or drivers to our service.

Understanding Driver Credits

1. Earning Credits:
   • Initial Signup and Onboarding: When you sign up as a driver and complete your onboarding process, you earn initial credits.
   • Referral Program: You can also earn additional credits by referring other drivers or riders to the platform.
2. Using Credits:
   • Credits are specifically designated for covering certain fees associated with your rides.
   • You can apply these credits towards the fee incurred per ride or fare.

Ride/Fare Fees

1. Fee Per Ride: For every completed ride or fare, there is a standard charge of $0.50 (50 cents).
2. Credit Deduction:
   This $0.50 fee is deducted directly from your credit balance.

Important Note
The fees are not subtracted from the payment received from riders. Instead, they are applied to your accrued credits.

This system allows you to manage ride-related expenses efficiently using the credits you’ve accumulated through various means.

How can I sign up as a rider for Moeride?

To sign up as a rider for Moeride, follow these steps:

1. Click on “Sign up as rider”
2. Fill out the required information:
   • First name
   • Last name
   • City
   • State
   • Zip code
   • Email address
   • Phone number
   • Type of phone (Android or iPhone)
3. Click the “Submit” button to submit your information

How can I get the sign-up bonus?

Once you’ve submitted your information, follow these steps:

1. Verify your email by clicking on the link sent to you by Moeride. This will earn you a $10 sign-up bonus.
2. Log back into your account using the Moeride Rider app
3. Fill out the payment information needed when you ride with us:
   • Credit card number
   • 4-digit or 3-digit security code behind the credit card
   • Expiration date
   • Billing information (name, address, and phone number)
4. Once your billing information is verified, your account will be credited with an additional $30.
5. You’re now ready to book a ride with Moeride.

Additional benefits:

For every completed ride with Moeride, you’ll earn $5 in your account up to 14 rides or a maximum of $70.

How to Sign Up as a Driver for Moeride

To become a driver for Moeride, follow these steps:

1. Go to the Moeride website and click on “Sign up as a Driver”
2. Fill out the required information, including:
   • First Name
   • Last Name
   • City
   • State
   • Zip Code
   • Phone Number
   • Whether you’re currently driving for Uber, Lyft, Taxi, Limousine Service (check all applicable)
   • Smartphone type (Android or iPhone)
   • Email Address

Sign-up Bonus

Once you submit your application, you’ll receive an email to verify your email address. After verifying your email address by clicking on the provided link, you’ll be credited with $20.

Onboarding Process

To start driving for Moeride, you need to complete the onboarding process:

1. Log in to your account using the Moeride Driver app and click on “Login as Driver”
2. Complete the following required information:
   • Driver’s License
   • Selfie
   • Car photos (front, front left, front right, back, back left, back right, and license plate)
   • Car Registration
   • Insurance Information

Optional Documents

If you’re currently driving for Uber or Lyft, please provide a screenshot of your account info with your photo. If you’re driving for Limousine or Black Car Service, upload a photo of your commercial driver’s license (for Black Car Service).

Verification and Bonus

Once your onboarding process is completed and verified, you’ll receive an additional $60 credit in your account.

Starting to Drive

After completing the onboarding process, you can start ferrying riders using the Moeride Driver App. You’ll earn $5 for each completed ride, up to 24 rides or $120.

Remember to complete the onboarding process before starting to drive for Moeride. This will ensure a smooth and successful experience as a driver with Moeride.

When you book a ride through a transportation service, an initial hold might be applied to your account. Here’s why this happens:

1. Purpose of the Hold:
   • The hold amount is greater than the estimated fare.
   • It ensures that your payment method has sufficient funds.
2. What the Hold Covers:
   • Estimated fare for the ride.
   • Any potential tolls, tips, or applicable government taxes.
3. Excess Amount Release:
   • Only the total actual cost of the ride (including any tips you choose to add) is charged to your account.
   • The remaining amount from the initial hold will be released back to your payment method after the ride is completed.

How Long Does the Hold Last?

1. Visible Duration on Bank Statement:
   It may take a few business days for the excess hold amount to disappear from your bank statement. This duration can vary depending on your banking institution.
2. Duration for Prepaid Cards:
   If you used a prepaid card, the hold might take up to 10 business days to be released after completing the ride.

What Should I Do if the Hold Persists?

1. Standard Hold Duration:
   If the excess hold amount is still visible on your account 3 business days after the ride (or 10 business days for prepaid cards), further action may be necessary.
2. Contacting Support:
   In such cases, you should contact customer support or the service provider to investigate and resolve any discrepancies. They can assist in ensuring that your funds are properly released.

By understanding these points, you’ll have a clearer picture of why holds occur and how they are managed in the context of booking rides through transportation services.

When you request a ride using Moeride’s software, the estimated fare is based on several factors that are initially known to us. However, as your trip progresses, unforeseen circumstances can arise that affect the final cost of your ride. Here’s why the actual fare might be different from the estimated fare:

1. Traffic jams and road conditions: As you travel, unexpected traffic congestion or road closures can slow down your journey, increasing the distance traveled and thus the total fare.
2. Detours or changes in route: If you request a detour or change your destination mid-trip, this will affect the original estimated fare. Our algorithm recalculates the fare based on the new route and distance traveled.
3. Pickups or stops along the way: If you need to stop at a specific location during your trip (e.g., to pick up an item), this can add extra time and distance to your journey, resulting in a higher final fare.

The actual ride fare is calculated by combining several components:

1. Base fare: This is the standard rate for a ride of a certain distance or duration.
2. Time-based charge: The total minutes spent traveling are multiplied by a rate per minute, which contributes to the overall fare.
3. Distance-based charge: The total miles traveled are multiplied by a rate per mile, adding to the final fare.
4. Toll fees: If your trip includes toll roads or bridges, these fees will be added to the total fare.
5. Service fees: Our company may charge additional service fees for things like real-time tracking, customer support, and other services.

These components are combined to provide you with a final ride fare that reflects the actual cost of your journey.

Cancellation fees are charges that riders may incur under specific circumstances when canceling a ride or failing to show up for it. Here’s how they work:

1. Time-Sensitive Fees:
   If you cancel your ride:
   • More than 3 minutes but less than 6 minutes after the driver has accepted your request, you will be charged a $2 cancellation fee.
   • More than 6 minutes after acceptance, the fee increases to $4.
2. No-Show Fee:
   If you don’t arrive at the pickup location within 5 minutes of the driver’s arrival, they may cancel the ride on your behalf. This results in a $4 “no-show” fee.
3. Exceptions:
   No cancellation fees are applied if you cancel within the first 3 minutes after your driver has accepted the ride request.

What If You’re Incorrectly Charged?

If you believe that a cancellation fee was incorrectly charged to you, follow these steps:

1. Contact Support:
   – Use the “help” button in the app or website.
   – Provide details about your situation for review.

Support will review the charge and assist with any necessary adjustments.

How much more can I expect to earn using Moeride compared to driving for Uber or Lyft?

1. Commission-free fares: Unlike Uber and Lyft, Moeride doesn’t take a commission from your earnings. This means that 100% of every fare you receive is yours to keep.
2. Increased earning potential: By not having to pay a commission fee, you can expect to earn more money with each ride. Even part-time drivers can benefit from this increased earning potential.
3. More control over your income: With Moeride, you have complete control over your earnings. You don’t have to worry about the company taking a cut of your hard-earned cash.
4. Flexibility to negotiate rates: As a Moeride driver, you have the flexibility to set your own rates and negotiate with passengers directly. This can lead to higher earnings for drivers who are able to effectively market their services.
5. Comparison to Uber and Lyft: According to industry reports, Uber takes around 25% commission from drivers’ earnings, while Lyft takes a slightly lower rate of around 20%. Moeride’s commission-free model means you keep more of your hard-earned cash.

By using Moeride, you can expect to earn significantly more than you would driving for Uber or Lyft. With no commission fees to worry about, you’ll be able to keep more of your earnings and enjoy greater control over your income as a driver.

How does Moeride benefit both drivers and passengers compared to traditional rideshare platforms like Uber or Lyft?

1. Driver Benefits:
   Control Over Rates: Drivers using Moeride have the flexibility to adjust their rates according to their preferences, allowing them to set prices that suit their needs and market conditions.
   Higher Earnings: The suggested rate card by Moeride is designed to ensure that drivers earn approximately 25% to 30% more than they would if driving for Uber or Lyft. This increased earning potential is due to the ability to set higher rates without platform-imposed restrictions.
2. Passenger Benefits:
   Cost Savings: Passengers using Moeride benefit from lower fares, saving about 15% to 20% on average compared to traditional rideshare services. These savings are made possible by drivers’ willingness to offer competitive rates within the suggested rate card framework.
3. Overall Advantage:
   Win-Win Situation: The structure of Moeride creates a balanced ecosystem where both drivers and passengers gain advantages, leading to a mutually beneficial experience for all parties involved.

Understanding the Relationship

1. Moeride’s Role:
   Moeride is a software company. It does not employ drivers or classify them as independent contractors.
2. Driver Status:
   Drivers are considered customers of Moeride.
   They work for themselves and operate independently using Moeride’s software.

Tax Implications

1. 1099 Form:
   You will not receive a W-2 or 1099 form directly from Moeride as you are not an employee or contractor.
2. Earnings Summary:
   Moeride provides a summary of your earnings, expenses, and mileage annually in January or February.

Stripe’s Role

1. Payment Processing:
   Stripe handles payment processing for fares.
2. 1099-K Form:
   You will receive a 1099-K form from Stripe, typically in January.
   Look out for an email from Stripe ([email protected]) with instructions to confirm tax information and delivery preferences.

Additional Notes

1. Tax Advice:
   Moeride is not a tax professional and cannot provide specific tax advice.
2. Recommendation:
   For any further questions or detailed tax guidance, consult a tax professional.

We apologize if you’re experiencing issues with receiving the verification email. Here are some possible reasons and solutions to help resolve the issue:

1. Check your spam mailbox: Sometimes, our verification emails might land in your email’s spam or junk folder. Check there first before assuming you didn’t receive it.
2. Wait a few minutes: The verification email is sent out shortly after you register your account. If you haven’t received it within 5-10 minutes, please wait a bit longer and then check again.
3. Request re-send of the verification link: If you still can’t find the email in your inbox or spam folder, click this link to request that we resend the verification link to your registered email address. Our team will assist you promptly.

Please note that it’s essential to verify your account through our automated process to ensure a smooth and secure experience on the Moeride platform. If you encounter any issues or concerns, feel free to reach out to us, and we’ll be happy to help!

Immediate Action Required

After submitting your registration form, you should typically receive a verification email within minutes. This email is crucial to activate and verify your new Moeride driver account.

Check Your Spam/Junk Folder

If the email hasn’t arrived after about 5 minutes, it might have been filtered into your spam or junk folder. Make sure to check these folders in your email account.

Request a Resend

Should you still be unable to locate the verification email after checking your spam and inbox:

• Click on this [link](#) (hypothetical link for assistance purposes) provided by Moeride.
• Follow the instructions to request that the email verification link be resent to your registered email address.

Further Assistance

If issues persist even after requesting a resend, consider reaching out to Moeride’s customer support team for additional help. They can verify whether there might be any underlying issue with the email delivery or account setup process.

Yes, you can update the phone number linked to your Rider or Driver account. Here’s how:

• Step 1: Log in to your account: Start by logging in to your account using your email and password.
• Step 2: Go to your Profile page: Once logged in, navigate to your Profile page by clicking on the menu option “Profile” (or equivalent).
• Step 3: Click “Change Phone Number”: On your Profile page, click on the “Change Phone Number” menu option. This will open a new window where you’ll enter your new phone number.
• Step 4: Enter your new phone number: In this window, enter your new phone number twice for verification purposes.
• Step 5: Submit and receive a verification code: Click the “Submit” button to proceed. You’ll then receive a text message with a verification code sent to your new phone number.
• Step 6: Enter the Verification Code: Go back to your Profile page, click on the menu option “Enter Verification Code”, and enter the verification code you received via text message.
• Step 7: Submit and confirm: Click the “Submit” button again to complete the update process. Once confirmed, your account will be updated with the new phone number.

Remember to carefully enter your new phone number and verification code to ensure a successful update. If you have any issues or questions, please feel free to reach out for assistance!

Verifying credit card authorizations is a security measure designed to protect your account and payment information. When you onboard as a new rider, you are required to set up your credit card details for transactions. As part of the verification process, two temporary authorizations with small amounts ($0-$2) will be sent to your credit card.

Steps to Verify Your Credit Card:

1. Sign In to Your Bank Account:
   Access your online banking portal using your credentials.
2. Locate the Two Authorizations:
   Check recent transactions for two pending or small charges between $0 and $2.
3. Enter the Exact Amounts in the App:
   Enter these amounts into the specified field within the app to confirm that you are the cardholder.

Additional Information:

Periodic Verification:
You may be asked to verify your payment information periodically, even after initial setup. This step is crucial for maintaining account security.

By following these steps, you help ensure that your account remains secure and your payment methods are accurately verified.

No, Moeride does not currently offer insurance to drivers. However, we are actively working on establishing partnerships with reputable insurance carriers to provide our drivers with affordable coverage options.

Clarification:

1. Our primary focus is on helping you earn a higher income as an independent driver using our platform.
2. While we don’t provide insurance directly, we understand the importance of having adequate coverage for your business.
3. To address this need, we’re working to establish relationships with top insurance carriers to offer competitive and affordable options.

Additional Guidance:

1. If you’re currently unsure about your existing insurance coverage or feel it may not be sufficient, we recommend exploring additional options.
2. By using Moeride, drivers get 100% of the fare, which can result in significantly higher earnings compared to traditional ride-sharing platforms like Uber and Lyft (where drivers typically receive an average of 60% of the fare).
3. With increased earnings, many drivers have been able to grow their businesses and achieve financial stability.

Next Steps:

1. If you’re interested in exploring additional insurance coverage options, click here for a list of reputable insurance companies that will be able to assist you.
2. Remember, Moeride is committed to helping you succeed as an independent driver. We’re constantly working to improve our platform and provide valuable resources to support your business endeavors.

To pay with cash, you’ll need to complete an additional step to verify your account through the Moeride app. Here’s how:

1. Option 1: Upload a Photo of Your Accepted ID
   + Take a clear and legible photo of one of the accepted IDs (driver’s license or passport) listed below.
   + You have three attempts to upload your ID, so make sure it meets our requirements.
   + The verification process takes just minutes.
   Accepted Documents:
   • Driver’s License
   • Passport
2. Option 2: Add a Digital Payment Method
   + Even if you already have a credit card linked to your account, you can select cash as your payment method.
   + Follow the prompts in the app to add or update your digital payment method.

By verifying your account, you’ll be able to ride with Moeride and pay with cash after each trip.

Yes, you have the option to request a ride from a driver of the same gender by following these steps:

1. Using the Same-Gender Filter:
   • After entering your pickup and dropoff locations in the app, look for an option labeled “same-gender” or similar.
   • Toggle this filter on. This will prioritize drivers who match the gender preference you have selected.
2. Updating Your Profile Settings:
   • Go to your profile settings within the app.
   • Look for a section where you can specify preferences for rides, such as “ride options” or “preferences.”
   • Update your profile by selecting “same-gender” as your preferred driver gender. This setting will be applied automatically when you order future rides.

By utilizing either of these methods, you ensure that your ride requests are more likely to match your gender preference, making the process seamless and tailored to your needs.

If you realize that you’ve forgotten an item in your ride-sharing vehicle, follow these steps to facilitate its return:

1. Access Your Ride History:
   Open the Moeride rider app on your mobile device.
   Navigate to the list of rides.
2. Identify the Correct Ride:
   Locate and select the specific ride during which you left the item behind.
3. Report the Forgotten Item:
   Click on “Forget an Item.”
   Complete the form by providing a detailed description of the forgotten item.
4. Notification to Driver:
   Submit the information, which will be automatically sent to your driver via the app.
5. Driver Communication:
   The driver will attempt to reach out to you regarding the left-behind item. This could involve confirming the details or arranging a time for pickup.
6. Arranging Pickup:
   Coordinate with the driver to determine a convenient method and location for retrieving your forgotten item from their vehicle.

By following these steps, you can ensure that any items left in the vehicle are returned efficiently and securely.

Yes, riders have the ability to rate drivers through the Moeride Rider App. Here’s how you can do it:

1. Access Ride History: Open your Moeride Rider App and navigate to the “History of Rides” section.
2. Select a Specific Ride: Browse through your past rides and select the one for which you wish to leave a rating.
3. Provide Your Rating: After selecting the ride, follow the prompts to rate the driver. This helps ensure high-quality service by providing feedback based on your experience.

Providing ratings is an important part of maintaining quality service and helps other riders make informed decisions when choosing drivers.

If you’re looking to promote Moeride among existing Uber and Lyft users, consider the following strategies:

1. Utilize Our Rider Referral Program: Take advantage of our referral program designed specifically for riders and drivers.
2. Sign Up and Access Your Link:
   • Log into your rider or driver account on Moeride.
   • Navigate to the “Referral Bonus” section.
   • Obtain a unique custom referral link that you can share.
3. Maximize Social Media Exposure:
   • Share your referral link across various platforms:
     – Include it in your email signature for professional communications.
     – Post it on social media channels like Facebook, Instagram, and X (formerly Twitter).
4. Inform Friends and Networks: Encourage those who use Uber or Lyft to try Moeride by directly sharing your experience and benefits.

What Are the Benefits of Referring Riders?

Our current promotion offers exciting incentives for every new rider you refer:

Earn Up to $100 Per Referral:

• For each person you successfully refer using your link, you can receive a referral bonus.
• The maximum bonus available per referred rider is up to $100.

By actively participating in the referral program and sharing your custom link, you can help Moeride expand its user base while earning rewards.

Moeride prioritizes safety and aligns with rider preferences, encouraging all drivers to undergo a background check. Here’s how it works:

1. Importance of Background Checks: Riders prefer booking rides with drivers who have completed background checks for enhanced safety.
2. Encouragement for Drivers: Moeride strongly encourages drivers to obtain a background check through Checkr.com.
3. Onboarding Process:
   • During onboarding, drivers submit their information to Checkr.com.
   • The results will indicate either “OK” (pass) or “NOK” (fail).
4. Account Indicators:
   If a driver does not pass the background check (NOK), their account will display a RED circle. This alerts riders about the status of the background check.
5. Platform Clarification:
   • Moeride is not a transportation provider like Uber or Lyft.
   • It functions as a matchmaking platform connecting riders with drivers who are willing to fulfill transportation requests.
6. Safety Measures and Limitations:
   While Moeride promotes safety by encouraging background checks and offering features such as selecting a same-gender or favorite driver, it is not legally or financially responsible for issues arising from services provided by booked drivers.

By following these guidelines, Moeride aims to ensure a safe and trustworthy environment for both riders and drivers.

Tipping your driver is easy and can be done directly through our app. Here’s how:

1. After Your Ride:
   • Open the app immediately following your trip.
   • Navigate to the section where you rate your ride.
   • Enter the desired tip amount and submit it along with your rating.
2. If You Forget to Tip Immediately:
   • Go to the “Rides History” in your app.
   • Select the recent ride for which you want to add a tip.
   • Click on “Add Tip” next to that ride.
   • Enter the tip amount and confirm it.
3. Additional Tips:
   • Tipping can be done at any time after the ride, so if you missed it earlier, don’t worry—you still have the opportunity.
   • A prompt will appear asking if you’d like to add a tip right after your ride ends, making it convenient to show appreciation for good service

1. No Additional Booking Fees: Riders do not incur any fees simply for booking a ride using the Moerride app. This means that you can request a ride without worrying about an upfront fee solely for making the reservation.
2. Transparent Pricing: All costs associated with your ride are displayed transparently before confirmation, ensuring there are no hidden charges upon booking.
3. Cost Components: The fare is typically calculated based on factors such as distance traveled and duration of the trip. These details help riders understand what they will be charged once the journey begins.
4. No Subscription Required: Accessing the service does not require any subscription or membership fee, making it convenient for occasional or regular users alike.

By utilizing Moerride, riders enjoy a straightforward, cost-effective way to book their trips without additional booking charges.

Long Distance Pickup Premiums are designed to compensate drivers for the additional time and mileage when traveling to a pickup location that is farther away. Here’s how they work:

1. Earning Begins After Exceeding the Threshold:
   Drivers start earning a premium once they travel beyond a specified minimum distance, known as the Long Distance Pickup Threshold.
2. Long Distance Pickup Threshold Explained:
   This threshold represents the minimum distance you must drive from your current location to qualify for the premium. It is typically set at 3 miles from your position when you accept a pickup request.
3. Scenarios Triggering Premium Earnings:
   Favorite Driver Beyond 3 Miles: The rider has designated the driver as their favorite, and this favorite driver is located more than 3 miles away from the rider.
4. No Closer Drivers Available:
   There are no other drivers within a 3-mile radius of the rider when you accept the pickup request.

This feature ensures that drivers are fairly compensated for the extra distance traveled to reach riders who may be located farther away, making long-distance trips more rewarding.

When you sign up as a Moeride driver, you are provided with initial credit that covers service fees each time you accept a ride request. Here’s how it works:

1. Initial Credit: Upon signing up, Moeride credits your account with an amount to cover the service fees for accepting ride requests.
2. Service Fee Deduction: Each time you accept a ride request, a portion of this credit is automatically deducted to cover the associated service fee.

What Happens When Credit Is Exhausted?

1. Purchase Additional Credit: Once your initial credit is exhausted, you need to purchase more in order to continue receiving ride requests.
2. Credit Increments: You can buy additional driver credits in increments of $10. This purchase can be made directly from the driver account page on the Moeride platform.

Steps to Purchase More Credit:

1. Access Driver Account Page: Log into your Moeride driver account.
2. Navigate to Credit Section: Find and click on the section designated for purchasing additional credits.
3. Select $10 Increment: Choose the $10 credit increment or multiples thereof, depending on how much you wish to add to your balance.
4. Complete Purchase: Follow the prompts to complete the transaction using a valid payment method.

Important Notes:

1. Continuous Acceptance of Rides: To ensure uninterrupted service and ride acceptance, maintain an adequate credit balance by monitoring and purchasing as needed.
2. Notification System: Moeride may provide notifications when your credit is low, helping you manage your account effectively.

By understanding these processes, drivers can efficiently manage their accounts and continue providing rides seamlessly.

Moeride’s Rider Verification is part of our commitment to establishing a trusted marketplace for both riders and drivers. Our verification process ensures safety, security, and mutual accountability within the platform.

Key Points about Rider Verification:

1. Trust Building: Designed to enhance trust between riders and drivers by confirming rider identities.
2. Verification Process:
   • Cross-checks information provided during signup against a government ID or equivalent documentation.
   • Includes taking a selfie to complete the verification process.
3. Data Security:
   • Verification data is securely stored.
   • All identification documents are encrypted for protection.
4. Driver Visibility:
   • Drivers will see limited rider information, including first name, star rating, and verified rider badge.
   • Detailed trip information is provided as needed.
5. Rider Benefits:
   • Verified riders receive a purple badge in the Account section of the Moeride app.
   • This badge appears to drivers when a verified rider requests a ride, signaling trustworthiness.

Moeride’s Rider Verification aims to make our platform a secure and trusted environment for both riding and driving.

Payment Process Overview

Percentage of Fare:
Drivers receive 100% of the fare charged to their riders.

Payment Processing

Payment Processor:
The rider’s payment is handled through Stripe, a leading global payment processor.

Fare Transfer:
Once a fare is paid by the rider, it is transferred from Moeride to your personal Stripe account.

Funds Transfer Schedule

Automatic Transfers:
Stripe automatically transfers funds from your Stripe account to your linked bank, debit, or credit card.

Transfer Days:
These transfers occur once per day, from Sunday to Thursday.

This setup ensures that drivers receive their full fare promptly and efficiently through a reliable payment system.

If the Rider cancels their ride request within 3 minutes after their Driver accepted the request, there will be no cancellation fee.

However, if the Rider cancels more than 3 minutes after their Driver accepted the request, they will be charged a $2 cancellation fee by their Driver.
Example: If the Driver accepts the request at 10:00 AM and the Rider cancels at 10:03 AM, the Rider will be charged a $2 cancellation fee.

Additionally, if the Rider cancels more than 6 minutes after their Driver accepted the request, they will be charged a higher $4 cancellation fee.
Example: If the Driver accepts the request at 10:00 AM and the Rider cancels at 10:07 AM, the Rider will be charged a $4 cancellation fee.

Important note: If the Driver arrives at the pickup location and waits for their Rider for 5 minutes or more, but the Rider does not show up, the Rider will be charged a $4 “no-show” fee.
Example: If the Driver arrives at 10:00 AM and waits for 6 minutes before leaving, the Rider will be charged a $4 no-show fee.