Cancellation fees are charges that riders may incur under specific circumstances when canceling a ride or failing to show up for it. Here’s how they work:
- Time-Sensitive Fees:
If you cancel your ride:- More than 3 minutes but less than 6 minutes after the driver has accepted your request, you will be charged a $2 cancellation fee.
- More than 6 minutes after acceptance, the fee increases to $4.
- No-Show Fee:
If you don’t arrive at the pickup location within 5 minutes of the driver’s arrival, they may cancel the ride on your behalf. This results in a $4 “no-show” fee. - Exceptions:
No cancellation fees are applied if you cancel within the first 3 minutes after your driver has accepted the ride request.
What If You’re Incorrectly Charged?
If you believe that a cancellation fee was incorrectly charged to you, follow these steps:
- Contact Support:
– Use the “help” button in the app or website.
– Provide details about your situation for review.
Support will review the charge and assist with any necessary adjustments.