However, if the Rider cancels more than 3 minutes after their Driver accepted the request, they will be charged a $2 cancellation fee by their Driver.
Example: If the Driver accepts the request at 10:00 AM and the Rider cancels at 10:03 AM, the Rider will be charged a $2 cancellation fee.

Additionally, if the Rider cancels more than 6 minutes after their Driver accepted the request, they will be charged a higher $4 cancellation fee.
Example: If the Driver accepts the request at 10:00 AM and the Rider cancels at 10:07 AM, the Rider will be charged a $4 cancellation fee.

Important note: If the Driver arrives at the pickup location and waits for their Rider for 5 minutes or more, but the Rider does not show up, the Rider will be charged a $4 “no-show” fee.
Example: If the Driver arrives at 10:00 AM and waits for 6 minutes before leaving, the Rider will be charged a $4 no-show fee.

The post What happens if a rider cancels their ride request? appeared first on Moeride.

Percentage of Fare:
Drivers receive 100% of the fare charged to their riders.

Payment Processing

Payment Processor:
The rider’s payment is handled through Stripe, a leading global payment processor.

Fare Transfer:
Once a fare is paid by the rider, it is transferred from Moeride to your personal Stripe account.

Funds Transfer Schedule

Automatic Transfers:
Stripe automatically transfers funds from your Stripe account to your linked bank, debit, or credit card.

Transfer Days:
These transfers occur once per day, from Sunday to Thursday.

This setup ensures that drivers receive their full fare promptly and efficiently through a reliable payment system.

The post How do I get paid by riders? appeared first on Moeride.

Key Points about Rider Verification:

1. Trust Building: Designed to enhance trust between riders and drivers by confirming rider identities.
2. Verification Process:
   • Cross-checks information provided during signup against a government ID or equivalent documentation.
   • Includes taking a selfie to complete the verification process.
3. Data Security:
   • Verification data is securely stored.
   • All identification documents are encrypted for protection.
4. Driver Visibility:
   • Drivers will see limited rider information, including first name, star rating, and verified rider badge.
   • Detailed trip information is provided as needed.
5. Rider Benefits:
   • Verified riders receive a purple badge in the Account section of the Moeride app.
   • This badge appears to drivers when a verified rider requests a ride, signaling trustworthiness.

Moeride’s Rider Verification aims to make our platform a secure and trusted environment for both riding and driving.

The post What is Moeride’s rider verification? appeared first on Moeride.

1. Initial Credit: Upon signing up, Moeride credits your account with an amount to cover the service fees for accepting ride requests.
2. Service Fee Deduction: Each time you accept a ride request, a portion of this credit is automatically deducted to cover the associated service fee.

What Happens When Credit Is Exhausted?

1. Purchase Additional Credit: Once your initial credit is exhausted, you need to purchase more in order to continue receiving ride requests.
2. Credit Increments: You can buy additional driver credits in increments of $10. This purchase can be made directly from the driver account page on the Moeride platform.

Steps to Purchase More Credit:

1. Access Driver Account Page: Log into your Moeride driver account.
2. Navigate to Credit Section: Find and click on the section designated for purchasing additional credits.
3. Select $10 Increment: Choose the $10 credit increment or multiples thereof, depending on how much you wish to add to your balance.
4. Complete Purchase: Follow the prompts to complete the transaction using a valid payment method.

Important Notes:

1. Continuous Acceptance of Rides: To ensure uninterrupted service and ride acceptance, maintain an adequate credit balance by monitoring and purchasing as needed.
2. Notification System: Moeride may provide notifications when your credit is low, helping you manage your account effectively.

By understanding these processes, drivers can efficiently manage their accounts and continue providing rides seamlessly.

The post How Do Drivers Pay for Service Fees? appeared first on Moeride.

1. Earning Begins After Exceeding the Threshold:
   Drivers start earning a premium once they travel beyond a specified minimum distance, known as the Long Distance Pickup Threshold.
2. Long Distance Pickup Threshold Explained:
   This threshold represents the minimum distance you must drive from your current location to qualify for the premium. It is typically set at 3 miles from your position when you accept a pickup request.
3. Scenarios Triggering Premium Earnings:
   Favorite Driver Beyond 3 Miles: The rider has designated the driver as their favorite, and this favorite driver is located more than 3 miles away from the rider.
4. No Closer Drivers Available:
   There are no other drivers within a 3-mile radius of the rider when you accept the pickup request.

This feature ensures that drivers are fairly compensated for the extra distance traveled to reach riders who may be located farther away, making long-distance trips more rewarding.

The post How are Long Distance Pickup Premiums Calculated? appeared first on Moeride.

By utilizing Moerride, riders enjoy a straightforward, cost-effective way to book their trips without additional booking charges.

The post Do riders need to pay any fees when booking rides through the Moerride rider app? appeared first on Moeride.

1. After Your Ride:
   • Open the app immediately following your trip.
   • Navigate to the section where you rate your ride.
   • Enter the desired tip amount and submit it along with your rating.
2. If You Forget to Tip Immediately:
   • Go to the “Rides History” in your app.
   • Select the recent ride for which you want to add a tip.
   • Click on “Add Tip” next to that ride.
   • Enter the tip amount and confirm it.
3. Additional Tips:
   • Tipping can be done at any time after the ride, so if you missed it earlier, don’t worry—you still have the opportunity.
   • A prompt will appear asking if you’d like to add a tip right after your ride ends, making it convenient to show appreciation for good service

The post How can I leave a tip for my driver? appeared first on Moeride.

1. Importance of Background Checks: Riders prefer booking rides with drivers who have completed background checks for enhanced safety.
2. Encouragement for Drivers: Moeride strongly encourages drivers to obtain a background check through Checkr.com.
3. Onboarding Process:
   • During onboarding, drivers submit their information to Checkr.com.
   • The results will indicate either “OK” (pass) or “NOK” (fail).
4. Account Indicators:
   If a driver does not pass the background check (NOK), their account will display a RED circle. This alerts riders about the status of the background check.
5. Platform Clarification:
   • Moeride is not a transportation provider like Uber or Lyft.
   • It functions as a matchmaking platform connecting riders with drivers who are willing to fulfill transportation requests.
6. Safety Measures and Limitations:
   While Moeride promotes safety by encouraging background checks and offering features such as selecting a same-gender or favorite driver, it is not legally or financially responsible for issues arising from services provided by booked drivers.

By following these guidelines, Moeride aims to ensure a safe and trustworthy environment for both riders and drivers.

The post Are drivers who use Moeride required to complete a background check? appeared first on Moeride.

1. Utilize Our Rider Referral Program: Take advantage of our referral program designed specifically for riders and drivers.
2. Sign Up and Access Your Link:
   • Log into your rider or driver account on Moeride.
   • Navigate to the “Referral Bonus” section.
   • Obtain a unique custom referral link that you can share.
3. Maximize Social Media Exposure:
   • Share your referral link across various platforms:
     – Include it in your email signature for professional communications.
     – Post it on social media channels like Facebook, Instagram, and X (formerly Twitter).
4. Inform Friends and Networks: Encourage those who use Uber or Lyft to try Moeride by directly sharing your experience and benefits.

What Are the Benefits of Referring Riders?

Our current promotion offers exciting incentives for every new rider you refer:

Earn Up to $100 Per Referral:

• For each person you successfully refer using your link, you can receive a referral bonus.
• The maximum bonus available per referred rider is up to $100.

By actively participating in the referral program and sharing your custom link, you can help Moeride expand its user base while earning rewards.

The post How can I encourage Uber and Lyft riders to use Moeride? Do you a rider referral program? appeared first on Moeride.

1. Access Ride History: Open your Moeride Rider App and navigate to the “History of Rides” section.
2. Select a Specific Ride: Browse through your past rides and select the one for which you wish to leave a rating.
3. Provide Your Rating: After selecting the ride, follow the prompts to rate the driver. This helps ensure high-quality service by providing feedback based on your experience.

Providing ratings is an important part of maintaining quality service and helps other riders make informed decisions when choosing drivers.

The post Can riders rate drivers? appeared first on Moeride.